Return Policy
At MBM Beauty, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!
We have a strict no return/refund policy on our products due to hygienic/sanitation purposes.
If you receive any defective items please notify us within 5-7 days after you've received your order and we will make an exchange.
*Only effective if products are unused and in their original packaging
Exchange process:
- To begin the returns process, please send an email to our customer service support team at yanimonae75@gmail.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
- As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
- If the order qualifies as approved for return/refund. Instructions will be sent on how to return your items.
- Once the return has been received at our warehouse. we can do one of the following options:
- We can refund your original form of payment in 3-5 business days.
- We can send a replacement of the order and have it ready within the next 72 hours